"We
all pay dearly when people respond to our values and needs not out of a
desire to give from the heart, but out of fear, guilt, or shame. Sooner
or later, we will experience the consequences of diminished goodwill on
the part of those who comply with our values out of a sense of either
external or internal coercion. They, too, pay emotionally, for they are
likely to feel resentment and decreased self-esteem when they respond to
us out of fear, guilt or shame. Furthermore, each time others associate
us in their minds with any of these feelings, the likelihood of their
responding compassionately to our needs and values in the future
decreases."
-- 'Nonviolent Communication' by 'Marshall Rosenberg'
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